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COVID-19

Due to the COVID-19 virus we are taking extra precautions. We are sanitizing, washing hands and wearing rubber gloves – we are trying to do our part. We ask that you please do your part as well. If you are feeling any cold symptoms or any illness, please refrain from entering our office until you are well. We are trying our best to ensure that our staff and customers stay well.

With that being said, we understand that many are trying to refrain from going into public places to steer clear of the virus. To accommodate our customers, you can drop information, payments, etc. in our center door drop box. You can call our office or the insurance carrier and process your payment by phone with a checking account or a debit/credit card. Payments can also be made directly to your insurance companies through the payment link on our website: www.milesinsuranceagency.com.

We pray everyone stays happy and healthy!

Client Support Services

Client Support Services

We are here to provide you with the highest level of customer service to ensure your needs are handled correctly and quickly. Our online support center and our customer service representatives are here to help you through any changes you may need in your policy.

If it is after business hours, please call the company on your policy or visit our Payment & Claim Center. Your policy will include a 24-hour claim reporting number and these numbers are also listed on our Payment & Claim Center page. Prior to calling, please have your policy number available for the claims adjuster. You can also call us at 803-285-7418 to report a claim.

Please keep in mind that coverage cannot be bound by email, voice, or fax. Coverage will only be bound with written notification from our office. We are here to help you if you happen to experience a loss.

Below are forms that we have provided to save you time when submitting any customer service request.